1.Who is Agra Stone handicraft Producer Company Limited?
Agra Stone Handicraft
producer Company Limited, a company incorporated under the laws of India, having
its registered office at 1/10 Panchkuian Agra, Pin 282001, Uttar Pradesh, India
(“the Company”) offers various indigenous product formed through marvel/ stone,
including through its website www.agrastonehandicraft.com and other Mobile applications
("Platforms") various handicraft item intend to sale and purchase of
products across categories related handicraft, decorative item, handmade
product ("Products") by users of the Platforms ("Users").
2.What is this Privacy Policy?
This
privacy policy (the “Privacy Policy”), together with the terms of use,
describes the Company’s policies and procedures on the collection, use and
disclosure of the information provided by Users and Visitors (as defined here in
below) of the Platforms. The Company shall not use the User’s information in
any manner except as provided under this Privacy Policy. Every User who
accesses or uses the Platforms shall be bound by this Privacy Policy.
3. Why this Privacy Policy?
This
Privacy Policy is published according to:
Section
43A of the Information Technology Act, 2000;
Regulation
4 of the Information Technology (Reasonable Security Practices and Procedures
and Sensitive Personal Information) Rules, 2011
Regulation
3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011.
This
Privacy Policy sets out the type of information collected from the Users,
including the nature of the sensitive personal data or information, the
purpose, means and modes of usage of such information and how and to whom the
Company shall disclose such information.
4. What type of information is covered by this Privacy Policy?
The
Privacy Policy applies to information collected and processed by the Company
consisting of the following:
4.1. Personal information is information related to a visitor or a combination
of pieces of information that could reasonably allow him to be identified.
Personal information may consist of full name, personal contact numbers,
residential address, email address, gender date of birth. While information
such as the date of birth in isolation may not be enough to uniquely identify
the visitor, a combination of full name and date of birth may be sufficient to
do so.
4.2. Sensitive personal data or information is such personal information that
is collected, received, stored, transmitted or processed by the Company,
consisting of:
Password;
Financial information such as bank account or credit card or debit card or
other payment instrument details; Physical, physiological and mental health
condition; Sexual orientation; Medical records and history; biometric
information; Any detail relating to the above personal information categories
as provided to the Company for providing service; and Any of the information
received under the above personal information categories by the Company for
processing, stored or processed under lawful contract or otherwise.
Please note that any information that is freely available or
accessible in the public domain or furnished under the Right to Information
Act, 2005 or any other law for the time being in force shall not be regarded as
sensitive personal information.
5. Users Note
A
condition of each User’s use of and access to the Platforms and other services provided
by the Company to Users (collectively referred to as the “Services”), is their
acceptance of the terms of use which also involves acceptance of the terms of
this Privacy Policy. Any user who does not agree with any provisions of the
Terms of Use or this Privacy Policy is advised not to accept the Terms of Use
and may leave the Platforms.
While
browsing the Platforms, a User is not required to provide personal information
as set out under paragraph 4.1 and paragraph 4.2 until and unless such User chooses
to avail or sign up for any of the Services. All the information provided to
the Company by a User, including personal information and personally
identifiable information, is voluntary. The User has the right to request the
withdrawal of their consent at any time, in accordance with the terms of this
Privacy Policy and the Terms of Use. It is the User’s duty to ensure strict
caution while giving out any personally identifiable information about
themselves or their family members in use of any of the Services. The Company
does not endorse the content, messages or information found in any Services and
therefore, the Company specifically disclaims any liability concerning the
Services and any actions resulting from the User’s participation in any Services.
As a condition to using the Services, you as a User agree to waive any claims
against the Company relating to the same, and to the extent, such waiver may be
ineffective, you agree to release any claims against the Company relating to
the same.
Users
can access, modify, correct and eliminate the data about them which has been
collected according to their decision to become a User. Any grievances
concerning the information shared by the User with the Company may be brought
to the attention of the grievance officer under clause 8 of this Privacy
Policy.
For
the use of the Services and purchase of Products, you may be required to pay
the Company with a credit card, wire transfer, or debit card through the
Company’s third-party payment gateway provider and such third party payment
gateway provider may be required to collect certain financial information from
you including, but not restricted to, your credit/debit card number or your
bank account details (collectively referred to as “Financial Information”). All
Financial Information collected from the Users’ by the Company’s third-party
payment gateway providers will be used only for billing and payment processes.
The verification of the Financial Information shall be accomplished only by the
User through a process of authentication in which the Company shall have no
role to play.
Personal
information, personally identifiable information and/or Financial Information
shall be collected by the Company on an ongoing basis, without need for
further, separate consent from the User (aside from the acceptance of this
Privacy Policy, as provided in paragraph first arrow) for one or more of the
following reasons:
To
identify the User, to understand his/her/its needs and resolve disputes, if
any;
To
set up, manage and offer products and to enhance the Services to meet the
User’s requirements;
To
provide ongoing service;
To
meet legal and regulatory requirements;
To
resolve technical issues and troubleshoot problems;
To
aid the Company in collecting monies from Users for transactions carried out on
the Platforms;
To
keep Users apprised of the Company’s (or third parties’) promotions and offers;
To
customize User experience;
To
detect and protect the Company from error, fraud and other criminal activities;
To
enforce the Terms of Use.
Other reasons which, before being put into effect, shall be
communicated to the Users through an update carried out to this Privacy Policy.
The
Financial Information collected from the Users is transacted through secure
digital platforms of approved payment gateways that are under encryption,
thereby complying with reasonably expected technology standards. While the
Company shall make reasonable endeavours to ensure that the User’s personal
information and the Financial Information is duly protected by undertaking
security measures prescribed under applicable laws, the User is strongly
advised to exercise discretion while providing personal information or
Financial Information while using the Services given that the Internet is
susceptible to security breaches.
Due
to the communications standards on the Internet, when a User visits the
Platforms, the Company automatically receives the uniform resource locator of
the site from which such User visits the Platforms, details of the website such
User is visiting on leaving the Platforms, the internet protocol (“IP”) address
of each User’s computer operating system, type of web browser the User is
using, email patterns, and the name of the User’s internet service provider.
This information is used solely to analyse overall User trends and to help the
Company in improving its Services. Please note that the link between the User’s
IP address and the User’s personally identifiable information is not shared
with third parties without such User’s permission or except when required by
law or to provide or facilitate the User with the Services. Notwithstanding the
above, the User acknowledges the Company’s right to share some of the aggregate
findings, including the personal information provided by the Users in an
unidentifiable form, and not the specific data with advertisers, sponsors,
investors, strategic partners, and others to help grow the business. The amount
of information sent to the Company depends on the settings of the web browser
used by the User to access the Platforms. The User may refer to the browser
used if the User wishes to learn what information is provided to the Company.
The
Platforms use temporary cookies to store certain data. The Company does not
store personally identifiable information in the cookies. Information collected
by the Company, by any means whatsoever, that does not personally identify the
User as an individual (such as patterns of utilization described above) is
exclusively owned by the Company and may be used by the Company and third-party
service providers for technical administration of the Platforms, user
administration, research, development, and other purposes. Additionally, the
Company may sell or otherwise transfer such research, statistical or
intelligence data in an aggregated or non-personally identifiable form to its
parent company, group companies, subsidiaries, associates, affiliates,
suppliers, vendors, sister concerns, service providers and service partners and
other third parties (collectively referred to as “Other Parties”).
A
User may set or amend their web browsers to delete or disable cookies. If a
User chooses to disable cookies on their computer or mobile telecommunication
device, it may impair, degrade or restrict access to certain areas of the
Platforms. Merely closing the web browser should ordinarily clear all temporary
cookies installed by the Company. However, Users are encouraged to use the
“clear cookies” functionality of their browsers to ensure deletion, as the
Company cannot guarantee, predict or provide for the behaviour of the equipment
of all the Users of the Platforms.
The
Company may allow other companies or entities to serve advertisements to Users.
These companies or entities include third party advertisement servers,
advertisement agencies, advertisement technology vendors and research firms.
The Company may target some advertisements to Users that fit a certain general
profile. The Company does not use personally identifiable information to target
advertisements to specific Users. In the course of serving advertisements or
optimizing the Services to its Users, the Company may allow authorised third
parties to place or recognize a unique cookie on the User’s browser.
The
Company does not exercise control over the websites displayed as search results
or links from within the Services. These other sites may place their own
cookies or other files on the Users’ computer, collect data or solicit personal
information or Financial Information from the Users, for which the Company
shall not be held responsible or liable. The Company does not make any
representations concerning the privacy practices or policies of such third
parties or terms of use of such websites, nor does the Company guarantee the
accuracy, integrity, or quality of the information, data, text, software,
sound, photographs, graphics, videos, messages or other materials available on
such websites. The inclusion or exclusion does not imply any endorsement by the
Company of such websites, the websites’ provider, or the information on the website.
When
a user visits or uses the Platforms, the Company may access, collect, monitor
and/or remotely store data about the User’s location, which may also include
global positioning system coordinates or similar information regarding the
location of the device using which the User has visited or used the Platforms.
The location data does not collect or share any personally identifiable
information about the User.
The
Company may keep records of telephone calls received from and made to Users for
the administration of Services, research and development, training, business
intelligence, business development, or for User administration. The Company may
share the telephone records with third parties when required by law or when
required to provide or facilitate the User with the Services.
The
Company may choose to conduct contests and surveys to collect relevant
information about the Users’ preferences. These surveys and contests are
optional and if the User chooses to respond, his/her/its responses will be kept
anonymous. The demographic information that the User provides while availing or
signing up for the Services and through any surveys or contests is used to help
the Company improve its services to meet the needs and preferences of Users.
The
Company does not knowingly collect personal data from children (Only persons
above the aged of 18 shall be permitted to use the Services as provided in the
Terms of Use). In an event, wherein contravention of the Terms of Use, a person
below the age of 18 uses the Services, the Company shall not be held liable or
responsible for any damage or injury suffered by such person in logging into
the Platforms and making use of the Services.
The
Company has implemented security policies, rules and technical measures, as required
under applicable law including firewalls, transport layer security and other
physical and electronic security measures to protect the Financial Information
and personal information that it has under its control from unauthorized
access, improper use or disclosure, unauthorized modification and unlawful
destruction or accidental loss. It is expressly stated that the Company shall
not be responsible for any breach of security or for any action of any third
parties that receive Users’ personal data or events that are beyond the
reasonable control of the Company including, acts of government, computer
hacking, unauthorized access to computer data and storage device, computer
crashes, breach of security and encryption, etc.
The
Company may be required to disclose personal information or Financial
Information to governmental institutions or authorities when such disclosure is
requisitioned under any law or judicial decree or when the Company, in its sole
discretion, deems it necessary to protect its rights or the rights of others,
to prevent harm to persons or property, to fight fraud and credit risk, or to
enforce or apply the Terms of Use.
The
Company may share/use personal information and personally identifiable
information provided by Users with the Other Parties for the purposes of:
Please
note that any information that is freely available or accessible in the public
domain or furnished under the Right to Information Act, 2005 or any other law
for the time being in force shall not be regarded as sensitive personal
information.
The
Company or the Other Parties may merge with or be acquired by another business
entity. In such an event, the Company and the Other Parties may be required to
transfer the personal information to such merging or acquiring party, as the
case may be. While sharing such personal information with the acquiring or
merging entity, as the case may be, the Company and the Other Parties shall
make reasonable endeavours to ensure that the User’s personal information is
duly protected by the acquiring or merging entity, as the case may be, by
undertaking security measures prescribed under applicable laws.
The
Company may also disclose or transfer the personal and other information
provided by Users, to any third party as a part of reorganization or a sale of
the assets, division or transfer of a part or whole of the company. Any third
party to which the Company transfers or sells its assets will have the right to
continue to use the personal and other information that Users provide to the
Company.
All
the Company employees and data processors, who have access to and are
associated with processing personal information or Financial Information
provided by Users, are obliged to respect the confidentiality of every User’s
personal information or Financial Information.
The
User’s visit to and/or use of the Platforms and any dispute over privacy is
subject to this Privacy Policy and the Terms of Use. The Company may update
this Privacy Policy at any time, with or without advance notice. The Company
shall not be required to notify the Users of any changes made to this Privacy
Policy. It is your responsibility, in such cases, to review the terms of this
Privacy Policy from time to time.
All
information collected from the Users by the Company is maintained in electronic
form on servers and/or cloud systems and shall be accessible by certain
employees of the Company. The User information may also be converted to
physical form from time to time. Regardless of the manner of storage, the
Company shall make commercially reasonable endeavours to ensure that the User
information is rendered confidential, and will disclose User information only
in accordance with the terms of this Privacy Policy.
The
User consents to the Company reproducing/publishing all testimonials and
reviews given by the User (whether on the Website, social media platforms, or
in any other manner whatsoever) in relation to the Company or any of the
Products, together with the User’s name and location, on the Website, on such
page and in such position as the Company may determine in its sole discretion.
The User agrees that the Company may edit the testimonials and reviews provided
by the User and reproduce/publish such edited or paraphrased versions of the
testimonials and reviews on the Website. If the User has any concerns with the
reproduction/publication of any testimonial or review provided by the User on
the Website, the User may contact the Company at info@agrastonehandicraft.com
6. Visitors Note
No
personal information or Financial Information is automatically collected from
any visitors of the Platforms who are merely perusing or browsing the Platforms
(“Visitor”). Nevertheless, the provisions of this Privacy Policy apply to
Visitors, and Visitors are required to read, understand and accept the privacy
statements set out herein, failing which they are required to leave the
Platforms immediately.
A
User will not merely be a Visitor if the User has willingly submitted any
personal information or Financial Information (including phone numbers, email
addresses, responses to surveys, etc.) to the Company through any means,
including email, telephone calls, telephonic messaging or while availing or
signing-up for the Services. All such Visitors will be deemed to be and will be
treated as, Users of this Privacy Policy, and in which case, all the statements
in this Privacy Policy shall apply to the User.
If
you, as a Visitor, have inadvertently browsed any other pages of the Platforms
prior to reading the privacy statements set out herein, and you do not agree
with the manner in which such information is obtained, stored or used, merely
quitting the Platforms should ordinarily clear all temporary cookies installed
by the Company. All Visitors, however, are encouraged to use the “clear cookies”
functionality on their browsers to ensure such clearing or deletion, as the
Company cannot guarantee, predict or provide for the behaviour of the equipment
of all the visitors of the Platforms.
If
you are accessing the Platforms from outside India, it is solely your
responsibility to ensure that your access does not breach or violate any local
or national law applicable in the place from where you are making the access,
for the time being in force.
7. Opt-Out Policy
The
third-party service providers with whom the Company may share personal
information or Financial Information provided by Users are not permitted to
market their own services or send promotional e-mails or engage in promotional
communication with the Users. The Company provides all Users with the
opportunity to opt-out of receiving non-essential, promotional, or
marketing-related communication from itself or its partners. These settings can
be found on the Platforms.
If
a User wishes to remove their contact information from all the Company’s lists
and newsletters, the User can click on the "unsubscribe" link or
follow the instructions in each e-mail message. Alternatively, the User can
contact the Company at info@agrastonehandicraft.com. The Company reserves the
right to limit membership based on the availability of contact information. All
Users will be notified by email before any actions are taken.
8. Feedback or Concern
For
feedback or concern, if any, kindly contact Grievance Officer at:
Email
Address: info@agrastonehandicraft.com
